Privacy Policy
Last updated: 1 October 2026
Your trust matters to us. This Privacy Policy explains what personal information Radha Madhav Kunj collects, why we collect it, and the choices you have. It applies to radhamadhavkunj.com and orders placed through our WhatsApp line.
1. Information We Collect
When you use our Site or place an order, we may collect:
- •Contact details — name, phone number, email address and shipping address, provided by you at checkout or over WhatsApp.
- •Order information — items purchased, payment status, delivery history.
- •Account information — if you sign in (e.g. via Google), we store your name and email to manage your account, cart and wishlist.
- •Automatic data — basic usage information such as pages visited, gathered through cookies and analytics to improve the Site.
2. How We Use Your Information
We use your information to:
- •Process and deliver your orders and communicate order updates.
- •Respond to your queries on WhatsApp or email.
- •Handle refunds, returns and replacement requests.
- •Improve our website, products and service based on how it is used.
3. Sharing of Information
We never sell or rent your personal data. We share only what is necessary with: shipping and courier partners (name, address, phone) to deliver your order; our payment processors (they handle payment details directly and are subject to their own privacy policies); and our website and messaging service providers who help us operate the Site.
4. Cookies
Our Site uses essential cookies to keep you signed in, remember your cart and wishlist, and measure traffic. You can clear or block cookies in your browser settings, though some features may stop working.
5. Data Retention & Security
We keep order and account records for as long as needed to run our shop, meet legal record-keeping requirements, and serve you better. Access is limited to authorised team members. No method of transmission over the internet is 100% secure, but we take reasonable care to protect your data.
6. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of non-essential communications at any time. To exercise these rights, email us at radhamadhavkunjcollective@gmail.com. We will respond within 30 days.
7. Children's Privacy
Our Site is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected on this page with a revised "Last updated" date.
9. Contact Us
For any privacy questions or requests, write to radhamadhavkunjcollective@gmail.com or message us on WhatsApp at +91 73843 54252. Radha Madhav Kunj, Fatehpur, Asansol, West Bengal, India.